Your shopping basket displays the goods you have purchased, there will an indication of the delivery timescale. Although normally good are dispatched and delivered within 7 days of your order it may take upto 28 days until delivery.
Cooling off period and cancellation / returns
We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of: * Goods made to the customer”s personal specifications Where you wish to return goods Please contact a member of the admin team at firstname.lastname@example.org. It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. If however the goods are faulty then the postage costs will be refunded.